GoDaddy订单重复支付后退款申请

pop:因为之前付款出现问题导致使用支付宝成功支付了两次费用,但只有一次成功了。第一次支付成功,订单没有生成,而我又将订单删除了;然后我又重新生成了订单且成功支付,不过订单号却两次都一样。

所以在美国同学Chopin的帮助下,帮我写了这封邮件,然后发给了GoDaddy,后来GoDaddy明白了我的意思,过了2天之后我收到了GoDaddy的退款。

下面是发给GoDaddy的邮件全文,希望能帮助各位网友,也再次感谢同学Chopin。

To Whom It May Concern:

This is Pop. Yesterday I transferred my domain by GoDaddy.com. However, it appears that one of the orders was failed and I haven’t received the refund.

1. The first deal I made to GoDaddy was at 18:14:13 on Feb 27th, 2010. This order didn’t go through properly: I didn’t get the transaction ID and Security Code to transfer my domain but GoDaddy actually charged $7.17 from my account.

Here are the details of the deal:
Trade number: 201002275464xxxx
Transaction type: Prompt arrival
Trading Payment status: trading success
Goods or service name: GODADDY.COM 480-505-8855 Customer #: 19106317 order #: 224896xxx - GODADDY.COM 480-505-8855 Customer #: 19106317 order #: 224896xxx

2. After it failed to transfer my domain, I tried the second time at 19:22:20 on Feb 27th, 2010. The second time actually did go through and I received the transaction ID and Security Code from GoDaddy.com.

Here are the details of the second deal:
Trade number: 201002275498xxxx
Transaction type: Prompt arrival
Trading Payment status: trading success
Goods or service name: GODADDY.COM 480-505-8855 Customer #: 19106317 order #: 224896xxx - GODADDY.COM 480-505-8855 Customer #: 19106317 order #: 224896xxx

Therefore, can you check these two orders first and help me to address my refund?

Thank you very much.

Pop.

下面是GoDaddy的回复:

Thank you for contacting Online Support.

Please note when using Alipay it can take up to 13 hours for the funds to be verified. During this time frame the item(s) must remain in your shopping cart. Do not modify your shopping cart during this time frame as this will result in the order being rejected.

At this time, our records confirm that the first order attempt had been rejected. As the order had failed purchase, a refund was automatically submitted to Alipay. Please allow 5-7 business days for the released funds to be returned to Alipay.

Please let us know if we can provide you with further assistance.

Sincerely,

Christopher P.
Online Support Technician

中文翻译(感谢bbs.idcspy.com的帮助):

请注意,用支付宝支付将会有最多13个小时的生效/验证时间。在这段时间里所有购买的项目都必须保留在购物车中。在这段时间里请不要修改这些项目,这将会导致订购被拒绝。

这次,我们的记录显示您第一次购买被拒绝了。购买被拒之后,退款程序将自动启动,请等待5~7个工作日,退款将到达您的支付宝帐户

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